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Exchange & Return Policy
Our policy last for 3 days from the date you received your item. If 3 days have gone by since your purchase received, unfortunately we can’t offer you a refund or exchange.
Only defect (caused by our manufacturing error) or wrongly received items sent from your original order are eligible for exchange. Exchange is only applicable to the same design unless otherwise advised.
Items that are in unwashed, unaltered and unworn condition, exchange will be accepted and allowed. As per above, exchange will only be accepted should you contact us within the policy period to be eligible. (Applies for both local and international orders).
Customer will have to return the defective or wrongly received items back to us, details of return shipping - will be provided upon confirmation.
Shipping cost for the return will be borne by the customer unless otherwise advised. After the return item/package have been mail out by customer, they will have to provide us with the package mailing proof and order number for us to keep track.
Kindly note that we will only process and mail out the exchange product after we have successfully receive the returned package from customer.
Additional non-refundable or exchangeable item:
1. Sale items
2. Purchased made with discount codes
3. Purchased made with coupons
5. During any of our event (It's buyer responsibility to check all orders condition before purchasing and leaving our shop/booth)
Customers have to ensure the measurement of every part of the body fit the measurement of the given sizing chart. All our product materials is non stretchable. Do allow an allowance of -/+ 2 to 3cm for all products.
All our apparels materials is either satin, satin polyester or semi sutera satin mixture unless otherwise stated. Kindly handle and wash with care due to fragile and soft fabric, any products defect after worned and washed will not be assisted. Best to lightly hand wash or not to mix with other apparels during washing.
We will NOT accept requests and have the right to not entertain issues on exchange or refund due to reasons such as personal unsuitability of apparels, wrong measurements such as sizing mistakes chosen by customers or after apparels has been worn and/or washed.